International Travel Agent

Position Requirements 

We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits:

• High school diploma or equivalent 
• Strong computer skills with an emphases on attention to detail
• Three to five years travel agent experience preferred
• Ability to create multi-segment, multi-destination international itineraries
• Excellent knowledge of international travel requirements including:
• International geography
• Complex international routings and fare construction
• Documentation and immunization requirements
• Proficiency in a minimum of one year native GDS
• Sabre experience preferred
• Government travel reservation experience is a plus
• Ability to meet and maintain required performance standards
• Excellent customer service and communication skills required
• US Citizen
• Position dependent upon ability to pass and hold a top secret clearance
• Will train qualified persons who currently hold an applicable top secret clearance
• Office is open 24/7
• Must be available to work any shift

Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking a highly skilled International Travel Agent for an onsite location in the Northern, VA area.  As an International Travel Counselor, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.

As the U.S. military and government division of Carlson Wagonlit Travel (CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients.  We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories.  Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team.  Our most valuable asset as a company is the quality of our people.  We are a growing family, and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.

Position Responsibilities

• You will delight the traveler/travel arranger and all CWTSatoTravel clients 
• Arrange domestic and multi-segment international travel for clients, including air, hotel, rail, and ground transportation
• Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience
• Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems
• Advise clients of international travel requirements such as visas, passports, immunizations, etc.
• You will strengthen the CWTSatoTravel brand 
• Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation
• Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate
• Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business
• You will build CWTSatoTravel’s value 
• Possess a strong understanding of travel trends and industry best practices
• Seek higher levels of performance continuously